Provenance Inns and Hotels own a collection of picturesque properties within North Yorkshire all focusing on high quality food, comfort and attention to detail.

Penguin FM have great pleasure in servicing this award-winning company, offering full integrated facilities management which includes all catering equipment maintenance and service.

Through scheduled planned, preventative maintenance programs we have been able to reduce their reactive call outs and ensure they are always compliant.

“We began using Penguin Facilities Management in September 2017. Previously we were experiencing very high monthly call out costs on a variety of equipment in the hotel. They were engaged to help us reduce these monthly costs and more importantly to reduce the disruption to our hotel business and guests. Penguin FM put together a planned preventative maintenance program that was not only cheaper than what we had previously paid but seemed a much more thorough and quality service. Crucially this program has been successful in reducing the amount of call outs and down time for our equipment. When emergency call outs have been necessary they have attended site promptly and have never left a job unresolved. Their professional approach and the fact we have one point of contact for the site 24 hours a day has really taken the headache out of the maintenance and repairs at our hotel.” Nathan George – Hotel Manager